UAB ZEN.COM

UAB ZEN.COM is a Lithuania-licensed financial technology company operating as an electronic money institution (EMI). Under the consumer-facing brand ZEN.COM, the company provides multi-currency accounts, payment cards, and buyer-protection features for individuals, alongside payment acceptance, accounts, and payouts for businesses across the European Economic Area (EEA).

Company Overview

Legal name: UAB ZEN.COM
Brand/trade name: ZEN.COM
Company type: Uždaroji akcinė bendrovė (UAB) – private limited liability company
Industry sector: Financial technology (fintech); Electronic Money Institution (electronic money issuance and payment services)
Founded: 2019 (company formation in Lithuania; consumer service roll-out began in 2020)
Headquarters: Vilnius, Lithuania
Regulatory supervision: Bank of Lithuania (Lietuvos bankas), as an electronic money institution

Legal Information

Įmonės kodas (company registration code): Not independently verified in accessible sources at the time of writing. Please verify in the Lithuanian Register of Legal Entities (Juridinių asmenų registras) or on rekvizitai.lt.
PVM mokėtojo kodas (VAT code): Not independently verified in accessible sources. Please verify with the State Tax Inspectorate (VMI) register or company disclosures.
LEI: Not publicly listed in the sources consulted (if applicable).
Official website: https://www.zen.com
Official email (general support): support@zen.com
Additional contacts: The company typically provides dedicated addresses for compliance, legal, and media inquiries (e.g., compliance@zen.com or legal@zen.com), but specific public listings were not independently verified and should be confirmed via the official website.
Registered office address: A specific street address in Vilnius, Lithuania is registered; the precise line could not be verified from publicly accessible, authoritative sources consulted here. Please confirm via the Lithuanian Register of Legal Entities or the ZEN.COM Terms & Conditions.
Phone number (registered office or support): Not publicly listed in the sources consulted. ZEN.COM primarily directs users to in-app and email support channels.

Note: For the most accurate legal particulars (įmonės kodas, PVM kodas, full registered address, and phone), consult: Juridinių asmenų registras (registrucentras.lt), VMI, rekvizitai.lt, or ZEN.COM’s legal documents (Terms & Conditions) which usually include the company’s legal identifiers and address.

Business Operations

Consumer services:
- Multi-currency accounts with individual IBANs (in cooperation with partner banks where applicable)
- Virtual and physical Mastercard payment cards with Apple Pay and Google Pay support (country availability may vary)
- In-app foreign exchange, transfers, and SEPA payments (via partners where relevant)
- Buyer-protection features such as extended warranty and simplified chargeback assistance for eligible purchases (often branded under ZEN’s consumer protection features)

Business/merchant services:
- Business accounts with IBANs and multi-currency balances
- Online payment acceptance (checkout), including card payments and selected alternative payment methods
- E-commerce plugins (e.g., for common platforms such as WooCommerce, PrestaShop, Magento, and others) and a direct API
- Payouts and mass payouts for marketplaces and digital businesses
- Risk and fraud management tooling integrated into the checkout/API stack

Business model:
- Consumer: freemium and subscription-based tiers (monthly plans) plus revenue from FX and interchange (as applicable)
- Merchant: per-transaction acquiring fees, monthly account or platform fees, FX/cross-currency settlement fees, and value-added services

Geographic reach: Services oriented to EEA markets, with product availability differing by country and user segment.

History

- 2019: UAB ZEN.COM established in Lithuania to build a pan-EEA fintech platform under the ZEN.COM brand.
- 2020: Commercial rollout begins across multiple EEA countries. ZEN.COM announces a strategic partnership with Mastercard to issue cards and enable digital wallet support.
- 2021–2023: Incremental expansion of consumer and merchant features, including broader e-commerce integrations, Apple Pay/Google Pay enablement, and expanding currency and country coverage (subject to local availability and compliance).
- 2024–present: Continued product development and market expansion with a focus on e-commerce merchants and digitally native consumers, alongside enhanced buyer-protection features.

Note: Specific milestone dates and regulatory authorizations should be cross-checked with the Bank of Lithuania public register and ZEN.COM’s official announcements and legal documentation.

Financial Information

Revenue: Not publicly disclosed in the sources consulted. As a private UAB, high-level financials may be available in filings at the Lithuanian Centre of Registers (Registrų centras) but were not accessible in this research context.
Funding rounds: No detailed, authoritative public record of venture rounds could be independently verified. Some media have referenced strategic partnerships (e.g., with Mastercard) and growth investments, but precise funding amounts, investors, or dates should be confirmed via official company statements or business registries.
Ownership structure: UAB ZEN.COM is a private company. Any ultimate beneficial ownership (UBO) or parent-entity information should be verified via the Lithuanian UBO register, the Bank of Lithuania participant list, and ZEN.COM’s official disclosures.

Leadership and Management

Vadovai (executives):
- General Manager / Chief Executive (Generalinis direktorius / CEO): Not publicly and unambiguously identified in the sources consulted
- Chief Financial Officer (Finansų direktorius / CFO): Not publicly verified
- Head of Compliance / MLRO (Atitikties vadovas / Pinigų plovimo prevencijos pareigūnas): Not publicly verified
- Chief Technology Officer (Technologijų direktorius / CTO): Not publicly verified

Board members (Valdyba): Not publicly verified in the sources consulted. Lithuanian companies’ management and board structures can be verified via the Juridinių asmenų registras and, for EMIs, in the Bank of Lithuania’s register entries and published decisions.

Note: Please consult the Lithuanian Register of Legal Entities (JAR) and the Bank of Lithuania’s official participant page for the latest, authoritative list of managers (vadovai) and board members.

Office Locations

Registered office (buveinės adresas): Vilnius, Lithuania. The exact registered address line was not independently verified in the sources consulted.
Additional offices: ZEN.COM indicates operational presence in Poland for commercial and product functions; however, formal office addresses and phone numbers were not independently verified here.

Note: For precise addresses and phone numbers, refer to the company’s Terms & Conditions, Privacy Policy, or contact page, and to the Lithuanian Register of Legal Entities.

Market Position

Competitive landscape:
- Consumer fintech/EMI peers: Revolut, Wise, N26, Curve, Monese, Paysera (regional), and other EEA wallet/card providers
- Merchant acquiring/payment peers: Stripe, Adyen, Checkout.com, PayU, Worldline/Ingenico, and regional PSPs in the EEA

Positioning and differentiation:
- Unified proposition combining consumer buyer-protection benefits (warranty extension/chargeback assistance) with a merchant payments stack
- Multi-currency accounts with card issuance and digital wallet support across many EEA markets
- E-commerce–friendly integrations (plugins and API) designed for rapid merchant onboarding and payouts

Market share: Not publicly disclosed. The market is highly competitive and fragmented across consumer fintech wallets and merchant acquirers/PSPs.

Recent Developments

- Ongoing product iterations in consumer buyer protection and e-commerce acceptance capabilities (2022–2024).
- Expansion of Apple Pay and Google Pay support in additional EEA markets (rollout and availability may vary).
- Continued emphasis on partnerships enabling card issuance and settlement capabilities (e.g., Mastercard) and on integrations for popular e-commerce platforms.
Specific 2025–2026 developments should be confirmed via ZEN.COM’s newsroom and the Bank of Lithuania website for regulatory or licensing updates.

Contact Information

Website: https://www.zen.com
General support: support@zen.com
Complaints/Compliance contacts: The company typically lists dedicated addresses (e.g., complaints@zen.com, compliance@zen.com, or legal@zen.com) in its legal pages; please verify on the official site.
Registered office: Vilnius, Lithuania (full address to be verified in the Juridinių asmenų registras and ZEN.COM T&C)
Phone: Not publicly listed in the sources consulted; customer support is primarily via in-app chat and email.

Sources and References

- Bank of Lithuania – Public list of electronic money institutions and payment institutions (search “ZEN” / “UAB ZEN.COM”): https://www.lb.lt/en/sfi-financial-market-participants
- ZEN.COM official website (product and support information): https://www.zen.com
- ZEN.COM Legal/Terms & Conditions (for registered legal entity details; check latest version): https://www.zen.com (navigate to Legal/Terms)
- Mastercard newsroom and trade media on the ZEN.COM partnership and product launch (2020): e.g., Mastercard regional news pages and sector outlets such as Finextra/PayNews (search “ZEN.COM Mastercard 2020”)
- Rekvizitai.lt (Lithuanian company directory) for company code, VAT code, and financials (verify by searching “UAB ZEN.COM”): https://rekvizitai.lt
- Lithuanian Register of Legal Entities (Juridinių asmenų registras) for authoritative legal data and management listings: https://www.registrucentras.lt

Disclaimer: Some company-specific legal identifiers (įmonės kodas, PVM kodas), exact registered address lines, phone numbers, and named executives were not publicly and unambiguously available in the sources consulted within this research context. Readers should verify these particulars directly in the Lithuanian official registers and ZEN.COM’s legal documents.